Cynda Martin
I build, modernize, and govern the enterprise systems that large organizations depend on to operate.
Driving enterprise modernization, operational transformation, and platform reliability across regulated healthcare environments.
Core Capabilities
FACETS Platform Modernization
Lead modernization initiatives across enterprise systems, aligning platform upgrades, operational readiness, and cross-team delivery.
Governance and Access Management
Design operational frameworks that reduce friction, improve governance, and enable scalable delivery across complex organizations.
Internal Tooling and Automation
Translate strategic goals into executable technical solutions through automation, internal tooling, and platform improvement initiatives.
Featured Case Studies
LEGACY APPLICATION MODERNIZATION PROGRAM
Led a multi-phase modernization initiative transitioning legacy FACETS sub-applications to web-based platforms, aligning rollout execution with the enterprise cloud migration strategy.
Impact Highlights:
• Transitioned 93 legacy FACETS applications across 12+ departments
• Aligned rollout cadence with Cognizant modernization roadmap
• Improved enterprise adoption readiness
• Reduced operational disruption during modernization waves
• Accelerated enterprise cloud transition preparation
SECURITY PROFILE CONSOLIDATION &
ACCESS VISIBILITY PROGRAM
Led an enterprise security optimization initiative that simplified access governance, improved operational visibility, and supported identity modernization across the FACETS platform.
Impact Highlights:
• Reduced security profiles from 103 to 89
• Enabled instant enterprise access visibility
• Eliminated manual lookup workflows
• Accelerated leadership decision-making on access governance
• Reduced Azure Active Directory group complexity
CLAIMS REQUEST INTAKE PROCESS REDESIGN
Designed and implemented a centralized operational workflow that improved coordination between testing, configuration, and operational teams while reducing request turnaround time.
Impact Highlights:
• Reduced request delivery time from 7-9 days → 1.5 days
• Established 3-day SLA compliance across teams
• Centralized intake through Jama
• Eliminated missed email-based requests
• Improved transparency across 7 operational teams